Patient Advocacy Solutions that Lead with Purpose
Commence delivers patient advocacy powered by data insight solutions, clinical expertise, and compassion—bridging the gap between systems and the people they serve to advance faster, fairer, more connected care.
Medicare Beneficiary Support & Advocacy
Licensed experts ensure Medicare beneficiaries are heard and protected—guiding them through appeals, questions, and care—ensuring every need is met with clarity and compassion.
We improve beneficiary outcomes through:
- Directly serving 30–40 million Medicare beneficiaries across complex programs
- Real-time support by answering over 150,000 calls monthly with sub-20-second connection times
- Providing real-time assistance for appeals, authorizations, and benefit clarification
- Compassion-driven outreach built to serve aging and vulnerable populations
- Advocating for over 35,000 patients to resolve care barriers
Public Health Outreach & Education
We connect people with the right message, at the right time—reducing disparities, hospitalizations, and health literacy gaps.
Our efforts drive health literacy and equity by:
- Winning Platinum and Gold MarCom Awards for national outreach campaigns
- Targeting high-risk and rural populations with localized, culturally relevant messaging
- Reducing disparities in hospitalization and access through personalized education
- Helping agencies meet their health equity goals with measurable community engagement
Streamlined Medical Record Access
No more delays or documentation bottlenecks. Commence equips providers with the information they need—when they need it for faster care, better coordination, and fewer delays.
Our infrastructure powers faster provider workflows with:
- A platform that handles millions of medical records daily with scalable efficiency
- Consolidated access that minimizes provider burden and documentation delays
- Support for timely decision-making in appeals, authorizations, and treatment planning
- End-to-end tracking that simplifies record retrieval across healthcare systems
24/7 Support for Patients & Providers
Powered by people who care, our 24/7 support team delivers human-first service—ensuring patients and providers get timely answers and compassionate help.
We enable around-the-clock care access through:
- 24/7 live assistance, staffed by licensed and clinically trained professionals
- Over 150,000 monthly calls across high-stake moments
- Assistance with discharge, appeals, benefit questions, and urgent needs
- Trusted communication that reduces stress and reduces escalation
Translating Better Care
Fetch, our patent-pending translation solution built with The Language Group, helps healthcare teams deliver care instructions in every language. By pairing AI-powered translation with human review, it ensures every patient leaves informed, confident, and supported in their next steps.
Patient Advocacy Solutions for a Healthier Tomorrow
When lives are on the line, timely answers and compassionate care aren’t optional—they’re mission critical. Commence combines advanced technology with deep healthcare expertise to elevate patient care.
Breaking Language Barriers in Healthcare
Commence helps one of the largest integrated healthcare systems in the Mid-Atlantic cut interpreter processing time by 70%—streamlining language access for LEP patients through real-time data insight and automated support.
Stats
70% reduction
Real-time translations
Unified dashboard
