Your Privacy,
Our Commitment

Privacy Policy

Effective Date: March 31, 2026

Commence is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines the data we collect, how we use it, and your rights regarding your information.

This Privacy Policy describes how Commence (“Commence,” “we,” “us,” or “our”) collects, uses, and discloses information obtained through the Commence website. This policy applies to information collected when you access our website from any device (e.g., desktop, laptop, mobile phone, or tablet). By using our website, you acknowledge and understand the practices described in this Privacy Policy.

 

What Data We Collect

We may collect the following types of information when you interact with our website:

• Personal Information (e.g., name, email, company, job title, phone number, IP address, browser type, device type)
• Website Analytics and Business Intelligence Data: Information collected through logging and cookies (either directly or through third-party services such as Google Analytics and ZoomInfo). This may include information about your device, browsing activity, and interactions with our website. This data may sometimes be correlated with Personal Information or used to personally identify you, including, but not limited to, through ZoomInfo’s Professional and Business Profiles, which could contain the following information: name, email address(es), job title/department, phone numbers, fax numbers, mobile numbers, profile picture, company name, postal addresses, employment history, education history, professional affiliations, social media profiles, articles relating to a person, browsing history, browser type, page loads/clicks, inferences drawn from information ZoomInfo holds about individuals, and other information ZoomInfo stores and collects. ZoomInfo makes some of this information available in a public directory. ZoomInfo adds information from the web, third-party sources, information you provide to ZoomInfo, and publicly available information to your profile.
• Comments: When visitors leave comments, we also collect the visitor’s IP address and browser user agent string to help detect spam. Visitor comments may be checked through an automated spam detection service.
• Media: If you upload images to the website, you should avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

 

How & When Do We Collect Data

We collect information in the following ways:

• Marketing Opt-In: When you subscribe to our email lists, mailing lists, or follow our social media accounts. You can opt out of marketing communications at any time.
• Purchases or Service Requests: When you register on our website to purchase products, download information, or access services.
• Contact Forms: When you fill out contact forms on our website.
• Contests and Surveys: When you participate in contests or surveys on our website. Participation is voluntary. Information collected may include contact and demographic information.
• Comments: When you leave comments on our site.
• Media: When you upload media to our site.
• When you visit our site: We collect visitor data, including, but not limited to, IP addresses, page URLs, and browser/device information. We use ZoomInfo to cross-reference this data with ZoomInfo’s database to identify which companies, and potentially which individuals, are visiting our site. ZoomInfo uses the information to create Professional and Business Profiles.

 

How We Use Your Data

We use your information for the following purposes:

• To provide and improve our services.
• To administer your use of our website.
• To better understand your needs and interests.
• To personalize and improve your experience.
• To provide product announcements and software updates (if applicable).
• To respond to your inquiries and requests.
• To notify contest winners and award prizes.
• To monitor and improve website usage and satisfaction.
• To analyze website usage and improve functionality.
• To verify user authorization.
• To market our services (only if you have opted in).
• To determine which companies and individuals are using our site, and to potentially update our services and market products and services to them.

 

Sale and Sharing of Data

We will not sell or rent your personal information to anyone. We limit the information we share about you to trusted third-party service providers. These include the third-party services listed below, which may also share your data with others in accordance with their privacy policies.

• Google Analytics – for tracking website performance and user engagement.
• Salesforce – for managing legitimate business inquiries and client relationships.
• Paylocity – for managing job applications and employment-related submissions.
• Semrush – used for external search engine optimization and keyword tracking purposes. We do not embed Semrush tracking scripts or tracking numbers on our site. Data is collected externally via Semrush’s analysis tools, not through user activity or cookies.
• WordPress – used to store information that is necessary for site functionality.
• ZoomInfo – we deploy a JavaScript tracking script and related cookies, including persistent cookies, on our website. This technology collects visitor data such as IP addresses, browser information, and pages visited, and associates that information with business entities by cross-referencing it with ZoomInfo’s commercial database. In some cases, this may allow us to view business contact information associated with the identified company or individual. ZoomInfo may collect business contact and similar information related to individuals when they are working in their professional or employment capacity and use this information to create professional profiles of individuals and profiles of businesses. ZoomInfo may provide this information to its customers, who are businesses trying to reach business professionals for their own business-to-business sales, marketing, and recruiting activities. ZoomInfo’s Privacy Policy is located at https://www.zoominfo.com/legal/privacy-policy. ZoomInfo may sell or share personal information collected in its database with its customers for the purpose of business-to-business sales, marketing, and recruiting. Such sale and sharing are provided subject to license agreements that limit their use to those purposes.
• Stripe – the website may contain a link to Stripe for payment purposes. This link may be non-public and might only be accessible from a link or based on information submitted through our website. Information necessary to complete transactions may be shared with Stripe. The information you provide to Stripe on its linked website is subject to Stripe’s privacy policy.

We will also share your information with third parties outside of our organization when necessary to fulfill your request (e.g., to ship an order).

 

How Long Do We Retain Your Data

The only data stored on our website is information voluntarily submitted through contact forms. Data is retained as follows:

• Comments: Comments and their metadata are retained indefinitely to allow for automatic approval of follow-up comments.
• Registered Users: For registered users (if any), we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except their username). Website administrators can also see and edit this information.
• Website Forms: Personal information submitted through website forms is retained indefinitely; however, you may request we change or erase any information.

 

Your Data Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you. We do not charge a fee to process privacy requests, except as permitted by applicable law.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Erasure: You can request that we erase your personal data, except for data we are obliged to retain for administrative, legal, or security purposes.
• Restriction of Processing: You can request that we restrict the processing of your personal data.
• Objection to Processing: You can object to our processing of your personal data.
• Data Portability: You can request that we transfer your data to another organization or directly to you.

To exercise these rights, please contact us at privacy@commence.ai. We will respond to your request within the timeframes required by applicable law and no later than one month from the time we receive the request.

You can opt out of ZoomInfo’s database by visiting its TrustCenter, which also allows you to access, delete, or correct the information ZoomInfo stores about you.

 

Cookies and Pixels/Web Beacons

We use cookies (text files placed on your computer) to collect standard internet log information and visitor behavior information. This helps us understand how you use our website and improve your experience.

• Comments: If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
• Functionality Cookies: We may use functionality cookies to recognize you and remember your preferences (e.g., language, location).
• Analytics and Marketing Cookies and Pixels: We and our third-party service providers use cookies, pixels, and similar tracking technologies to collect information about website interactions for analytics and business marketing purposes.

You can set your browser to refuse cookies. However, some website features may not function correctly as a result.

 

Embedded Content and Links to Other Websites

Our website may contain embedded content (e.g., videos, images, or articles) from other websites. Embedded content behaves as if you have visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content. We are not responsible for the privacy practices of these other sites. We encourage you to review their privacy statements.

 

Security

We take precautions to protect your information, both online and offline. Sensitive information (such as credit card data and personal information) is encrypted and transmitted securely. You can verify this by looking for a lock icon in your browser’s address bar and “https” at the beginning of the web address.

Information submitted through our website forms is encrypted and transmitted to our email marketing team. It does not remain on our website after transmission. Submitted information is securely stored in our Customer Relationship Management (CRM) software for follow-up by our sales and technical support teams.

Only authorized employees who need access to personally identifiable information to perform their jobs (e.g., billing, customer service) are granted access. Our servers that store personally identifiable information are kept in a secure facility.

 

Privacy Policy Changes

We regularly review our website privacy policy and will post any updates on this webpage. This policy was last updated on March 31, 2026.

 

Children’s Online Privacy Protection Act (COPPA)

Our website is a general audience site and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible, in accordance with the requirements of the Children’s Online Privacy Protection Act (COPPA).

 

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), provides you with the following additional rights regarding your personal information.

Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information, as defined by California law:

• Identifiers (such as name, email address, company, job title, and IP address)
• Internet or other electronic network activity information (such as browsing activity and interactions with our website)
• Professional or employment-related information (such as job title and employer)
• Inferences drawn from the above information to understand user preferences, improve services, and for marketing and business intelligence purposes.

We do not knowingly collect sensitive personal information as defined by the CPRA, except where necessary to provide requested services. ZoomInfo’s privacy statement for California residents is located at https://www.zoominfo.com/legal/privacy-statement-for-residents-of-specified-states.

Purposes for Collection and Use

We collect and use personal information for the business and commercial purposes described in the sections above titled “How We Use Your Data” and “How & When Do We Collect Data.”

Disclosure of Personal Information

We may disclose personal information to service providers and contractors for business purposes, including website analytics, customer relationship management, marketing and business intelligence, hosting, and security, as described above. We do not disclose personal information for purposes other than those permitted by the CCPA/CPRA.

Sale or Sharing of Personal Information

Commence does not sell personal information. We may share personal information for cross-context behavioral advertising, as that term is defined under California law by sharing information with ZoomInfo. You can opt out of ZoomInfo’s database by visiting its TrustCenter at https://www.zoominfo.com/trust-center. You can also customize your cookie preferences on our website to prevent us from using cookies other than those that are necessary.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Retention periods vary depending on the nature of the information and the purpose for which it is used.

 

Your California Privacy Rights

Subject to verification, California residents have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, used, and disclosed about you.
• Right to Delete: Request deletion of personal information we have collected from you, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out: Opt out of the sale or sharing of personal information.
• Right to Limit Use of Sensitive Personal Information: Not applicable, as we do not use sensitive personal information for purposes requiring limitation.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

 

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, we process your personal data only where we have a lawful basis to do so under applicable data protection laws. These lawful bases include:

• Consent: Where you have provided consent for a specific purpose (such as receiving marketing communications).
• Performance of a Contract: Where processing is necessary to provide services you request or to respond to inquiries.
• Legal Obligations: Where processing is required to comply with applicable laws or regulations.
• Legitimate Interests: Such as improving our website, ensuring security, preventing fraud, and managing business operations, provided such interests are not overridden by your rights and freedoms.

 

International Data Transfers

Commence is based in the United States. If you access our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

To learn about international transfers of your data that we share with ZoomInfo, please see https://www.zoominfo.com/legal/privacy-policy.

Where required by applicable law, we rely on appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

 

EEA and UK Privacy Rights

If you are located in the EEA or the United Kingdom, you have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or where an alleged infringement of applicable data protection law has occurred.

Please see ZoomInfo’s Privacy Policy at https://www.zoominfo.com/legal/privacy-policy to learn about your rights regarding the information we share with ZoomInfo.

 

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include the right to:

• Confirm whether we process your personal information and access such information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Obtain a copy of personal information in a portable and readily usable format
• Opt out of the processing of personal information for targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects

Commence does not directly engage in targeted advertising or profiling as defined by applicable state privacy laws, but the information we share with ZoomInfo may be used for targeted advertising or profiling.

 ZoomInfo’s privacy statement for residents of various U.S. states with privacy laws is located at https://www.zoominfo.com/legal/privacy-statement-for-residents-of-specified-states.

 

Appeal of Privacy Rights Decisions

If we decline to take action on your privacy rights request, you may appeal our decision by contacting us at privacy@commence.ai with the subject line “Privacy Request Appeal.” We will respond to appeals within the time period required by applicable law.

 

Global Privacy Control Signals

Retention periods vary depending on the category of personal information, the purpose for which it is collected, and applicable legal or regulatory requirements.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@commence.ai, 757-306-4920, via our contact form, or at 585 London Bridge Road, Virginia Beach, VA 23454.

 

History

Revised March 31, 2026 to add information related to sharing data with ZoomInfo. Such sharing includes marketing and business intelligence and may allow for targeted advertising and profiling. We also added that we may share information with Stripe for payment transactions.