Veteran Healthcare That Delivers Faster

Overview

More Than Records. A Lifeline.

Behind every claim is a veteran waiting for answers. But when paper trails stretch for miles and outdated systems slow things down, access to care gets delayed. That’s where Commence steps in—bringing automation, clinical expertise, and data transformation to the VBA’s Private Medical Records program. We don’t just retrieve documents—we restore momentum, dignity, and confidence to the benefits process.

Problem

A Backlog Meant Veterans Were Left Waiting

Before Commence, the record retrieval process was slow and fragmented—averaging more than 40 days to get records into the hands of claims agents. For veterans facing health challenges, those delays meant weeks of uncertainty. And with expanded eligibility under the PACT Act, the need for a scalable, human-centered solution had never been greater.

Solution

Modernizing Medical Records for Millions

Commence leads the VBA’s PMR program as the single-source partner for collecting, digitizing, and clinically reviewing private medical records for veterans’ disability claims. Our technology standardizes millions of pages across thousands of providers, while our clinicians help decision-makers move faster—with accuracy and compassion.

Impact

Faster Processing, Greater Confidence

We digitized over 820 million private medical records and cut average turnaround time to just 12 days. By combining automated provider outreach with structured data formatting (FHIR, JSON, HL7), we enabled faster decisions and better care coordination.

• 820M+ records digitized and indexed
• 28-day average time savings per claim
• $40M+ in cost savings delivered
• 16,000+ FTE hours reclaimed annually

This isn’t just data transformation. It’s veteran healthcare re-imagined—with every day, every dollar, and every decision moving faster.