Building Maryland’s Health Data Future

Overview

A Stronger Foundation for
Public Health

With healthcare decisions increasingly shaped by data, Maryland Health Care Commission needed a better way to collect, validate, and share performance insights across hospitals and health plans. Commence stepped in as a trusted partner, streamlining over 225,000 data values, aligning with CMS requirements, and redesigning the public-facing dashboard to empower residents and providers alike. Our work helped turn a once-fragmented system into a user-first platform—ensuring quality information is not only accurate but accessible.

Problem

From Siloed Metrics to 
Systemic Impact

Maryland’s healthcare reporting system was weighed down by data volume, outdated interfaces, and siloed infrastructure. Over 1,800 unique measures across 1,450 facilities required validation, visualization, and compliance—yet legacy systems limited usability, transparency, and public understanding. To support its Total Cost of Care Waiver and serve the public effectively, the state needed a partner to unify its health data ecosystem.

Solution

Designing for Performance and People

Commence redesigned the Maryland Quality Reporting dashboard to deliver a modern, consumer-friendly experience. We expanded CMS-aligned data requirements, integrated AI-powered social determinant dashboards, and validate thousands of measure to ensure precision and compliance. With renewed infrastructure and a focus on equity, our team helped the state surface critical insights faster, clearer, and at scale.

Impact

More Usable. More Accurate.
More Human.

The result? A reporting system reimagined for impact. The dashboard usability grew dramatically, with monthly users increasing by 600%. Data integrity improved across thousands of measures, and transparency became tangible for every day users. This is performance beyond the scope powered by data insight, built for people.