Transforming Language Access with
Real-Time Translation
Built in partnership with The Language Group, Fetch empowers providers to deliver real-time care instructions in a patient’s preferred language—integrating seamlessly into clinical workflows to support care at scale.
When Understanding Fails, Care Falls Short
For decades, providers have relied on fragmented, manual translation workflows—often hours or days after the point of care. Without accessible, human-reviewed translations, patients face confusion and higher readmissions, while providers struggle with operational efficiency and compliance.
Commence changes that. By combining AI-powered translation with clinical review, our solution enables hospitals to deliver accurate, timely, and understandable care instructions before a patient even leaves the room.
Real-Time, Human-Reviewed Translation—Powered by AI and Clinical Insight
Commence On Demand Translation turns what was once an administrative burden into a strategic advantage.
Fetch transforms language access from a manual, afterthought process into a built-in, future-ready workflow. With Section 1557 compliance at its core, every patient-facing translation is human-reviewed, ensuring providers deliver clear and legally sound care instructions.
Seamlessly integrated with Epic and other leading EHRs, Fetch is also approved in the Epic Showroom—providing healthcare systems with confidence in its scalability and compatibility. The solution delivers bilingual, structured documents designed to enhance patient understanding, reduce disparities, and meet regulatory standards.
Key Outcomes:
- Millions in potential system-wide savings through reduced readmissions
- 70% reduction in translator-related administrative time
- Compliant with ISO 18587, ADA Section 1557, and Joint Commission standards
Better Understanding. Better Outcomes.
This isn’t just translation—it’s transformation. With performance dashboards, system-wide visibility, and secure data workflows, we’re advancing care equity while boosting operational efficiency.
What used to take hours now takes minutes—without sacrificing quality, clarity, or compliance.
One large integrated health system serving 150–200 LEP patients per day found that readmissions without translated discharge instructions reached 14%, at an average cost of $15,200 each. With Fetch, that same system could expect to save more than $4.6 million annually—all while strengthening compliance and improving patient understanding at scale.
Where AI
Meets Advocacy
At Commence, we understand that translation is more than just converting words—it’s delivering care that’s understood. By combining patent-pending technology with clinical expertise, Fetch elevates patient education as an integrated, scalable process that puts equity first.
With Commence, language access becomes a core part of quality improvement—reducing disparities, strengthening trust, and improving healthier outcomes for all.
Speak the Language
of Better Care
Let’s bring your language access strategy into the future—securely, efficiently, and compassionately.
Ready to transform language access?
Fetch is already helping leading healthcare systems deliver real-time, compliant translations at scale. Let’s talk about how it can strengthen patient understanding, reduce disparities, and improve outcomes in your organization.