Breaking Language Barriers in Healthcare

Overview

Equity Begins
With Understanding

No one should struggle to get care because of the language they speak. But for Limited English Proficient (LEP) patients, delays in translated instructions often lead to confusion, care disparities, or worse. Partnering with one of the largest integrated healthcare systems in the Mid-Atlantic, Commence implemented Fetch—a patent-pending translation solution built with The Language Group. Together, we created a seamless, data-powered translation workflow that made real-time, human-reviewed translations not only possible—but measurable, compliant, and equitable.

Problem

Translation Workflows Were Fragmented and Delayed

Healthcare teams were navigating multiple systems, call centers, and documentation processes just to provide translated care instructions. Wait times for LEP patients were inconsistent, and compliance tracking for Title VI, CLAS standards, and Section 1557 of the Affordable Care Act required extensive manual work. They needed technology that could unify the process, improve access, and simplify reporting.

Solution

A Unified Translation Workflow Built Into Care Delivery

Commence centralized interpreter requests, integrated multilingual support into care workflows, and delivered a dashboard-driven experience that tracks service delivery in real time. From ER visits to outpatient check-ins, patients now receive language support exactly when they need it—without administrative bottlenecks.

Impact

From Bottleneck to
Better Communication

Commence’s solution automates translation workflows and improves real-time access to language services across 15+ healthcare facilities. Fully Epic Showroom-approved, Fetch integrates seamlessly into EHR workflows, ensuring every machine translation is human-reviewed and compliant with Section 1557.  

• 70% reduction in translator processing time 

• Real-time translation delivery across all care settings 

• Unified dashboards for compliance, cost, and performance metrics 

• Improved equity and patient experience for LEP populations 

• Enhanced Title VI, Section 1557, and Joint Commission compliance 

This is how you make patient advocacy tangible—by turning data into understanding and understanding into better outcomes.